Frequently asked questions

Where does my tour start ?

All our walking tours start on Ingólfstorg public square , by the two high seat pillars

Does my tour start and end at the same place?

The tours do not always end where they begin but they all take place in the centre of Reykjavik or close by. We are happy to walk with you back or anywhere else in the centre after the tour has finished.

What should I wear ?

Iceland is a wet and windy place so even if the sun is shining when you leave for your tour, it might not stay that way. Actually, its really unlikely that it will stay that way. The weather changes very quickly. So please always bring something warm to protect you from the wind and something for the rain so you don’t get wet. Umbrellas are a rare sight in Reykjavik (because of the wind) so a raincoat might be a better choice. If you are meeting us in the snow and its sunny, bring a pair of sunglasses!

Should I book a tour at the beginning or end of my trip?

Our tours give you a good introduction to the city, the history and the way of life here in Iceland. You can book our tours at any point during your trip. We do our best to give you good advice and recommendations for all kind of activity during your stay in Reykjavik, as well as answer any of your questions. You might be able to take advantage of that if you book a tour at the beginning of your trip. On the other hand, if you book a tour later during your trip you might also be able to enjoy the tour differently and ask more questions. Either way, we are sure you will enjoy yourself!

What happens if I’m late?

Please call us, text us or email us if you are late and we will do our best for you to not miss the tour.
Email adress: yfir@yourfriendinreykjavik.is
Phone: +354 6177883

Should I book the tour the same day I arrive in Iceland?

That depends on your arrival time. It takes about 45 minutes to drive from Keflavik to BSI bus stop in Reykjavik if you take the airport shuttle. Most hotels allow you to leave your luggage with them before check in. If not you can storage your luggage for a small fee at BSI bus stop.

Do you cancel the tour if the weather is bad?

The answer to that question is no. We will simply dress according to weather, put on a big smile and laugh about it. That’s the Icelandic way, we never let the weather stop us from going out, meeting people and have a good time. And you never know, the tour might start in a bad weather but end in a perfect one.

Can I cancel my tour?

Please note that if you are booking a tour through Your Friend in Reykjavik with a partner the partner’s terms and conditions may apply.

All tours
10% of the price of the tour is non-refundable. The 10% is used to cover fees such as credit card transactions and other administrative charges. Refunds will only be issued to the card used to purchase the tour.
• If you cancel your booking with more than 7 days advance you will receive 90% refund of the tour price.
• If you cancel your booking with 3-7 days advance you will receive 70% refund of the tour price.
• Cancellations less than 48 hours in advance are non-refundable.

Liability
By accepting these terms you agree to participating in the activities offered on tour at your own risk and that you take responsibility for your own safety. Your Friend in Reykjavik does not assume any responsibility for accidents that are caused by its customers, which can be traced to their own actions or are caused by factors outside of human control (Force majeure).

If you are booking a tour with one of our partners, Your Friend in Reykjavik cannot be held responsible if the tour does not meet expectations. Our partners are responsible for their tours and their conditions apply.

Is it possible to customize a tour?

Yes, of course! We would love to tailor a custom tour for you. This price will need to be determined, based on your special request. Please contact us at yfir@yourfriendinreykjavik.com

FAQ didnt solve your problem?

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E-mail: yfir@yourfriendinreykjavik.com
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